Check my internet speed att how to#

Close any apps or web pages on your computer that may be using up bandwidth, such as video and music streaming apps or sites.ĪT&T internet plans include fixed wireless, a DSL/fiber hybrid and fiber optic. Not all internet types and plans are available everywhere, so some may be limited to fixed wireless or DSL.These devices can use up bandwidth and interfere with your test results, even if you aren’t actively using them. This includes any device that may be connected to your Wi-Fi network, such as smartphones, tablets, smart TVs, Wi-Fi enabled cameras, etc. Disconnect any other devices that use the internet.If your internet plan advertises speeds above 100 Mbps, use a Cat5e, Cat6 or Cat7 Ethernet cable for the best results. Connect your computer directly to the modem using an Ethernet cable.These steps are not necessary to take the test. Knowing that the issue isn't anything on your end means you can forgo any troubleshooting.įinally, you can call your provider to ensure your modem supports your plan's speed or to see if there are plans or promotions that will be worth an upgrade, so you can get the speeds you need to have a stress-free day of work and play.Tips for getting accurate AT&T speed test resultsīefore starting your test, there are a few steps you’ll want to take to ensure it is accurate. The app will give you an estimated restoration time when there is one. The first thing I do when my Comcast Xfinity connection is acting flaky is open the Xfinity My Account app and look for any service issues. You can also check your provider's app or website for an outage. However, there are steps you can take to determine if that's the case or if there's another issue at fault. It's a frustrating fact, but ISPs are allowed to throttle your connection speed.

The answer isn't as easy as calling your internet service provider and informing them of the subpar service.

Check my internet speed att how to#

CNET's Ry Crist has further tips on how to get better, faster Wi-Fi to help you get your network back to working as it should. Most of the time, this fixes any speed issues for me. I recommend turning off your modem and wireless router, leaving them off for about 60 seconds, and then turning them back on. Ry Crist/CNET What to do if your speed is slower than it should be There's potentially more than one reason your internet may be slow.

If your router was purchased in the last couple of years, odds are it's fine, and the issue is due to something else. Router technology, like any other technology, often changes, and that can lead to performance issues.

However, that may be the case, depending on how old it is. You don't have to rush out and buy a new router if the speed test results are lower than you expect or are paying for. Using your wireless router's speed test may prove to be more accurate - in theory, at least - because the router is connected directly to your modem. It's best to start by looking at a dedicated app. For example, Google's Nest Wi-Fi can run a speed test in the app or ask Google Assistant how fast your internet connection is.Įero, Linksys and Asus ZenWifi routers also include the same capability, although not all support asking a smart speaker to run the test. Ookla/Screenshot by CNET Do a speed test on your wireless routerĭepending on your wireless router, it might be possible to run a speed test through its dedicated app. A speed test is a quick and easy way to determine if something's wrong.